Terms & Conditions
Clinic Terms and Conditions
We are Lumir Clinic Ltd (“the Clinic”) trading as Lumir Clinic business address: Ltd., c/o PHTA Ltd, Office of the director – Finance Office, University of Birmingham, Aston Webb Blvd, Selly Oak, Birmingham, B29 6SJ“You / Your” refers to the patient.
“We, us, our, the clinic” refers to Lumir Clinic UK Ltd.
These cover the terms and conditions on which we supply our services to you as a private patient of the Clinic. Please read these terms carefully before you use our services. These terms tell you how we will provide services to you.
Duty of Care
If you are experiencing a medical emergency, call 999 immediately.
At Lumir Clinics we take your welfare seriously. We commit to giving adequate advice, and warning regarding risks, outcomes and possible side effects of any care plan we provide.
Our approach is person-centred. We think of our patients as whole people with full and complex lives; as far as we are able with the information you provide us, we commit to delivering care which considers you, your caretaker, family, community and culture.
If at any time you have questions or concerns, call a Lumir Care Coach at +44 330 828 5998
We are available Monday – Friday 10:00 – 17:00, and will return all calls and emails within 48 hours.
Safely Accessing our Services
Users must be at least 18 years old to access these services.
In order to access the Site, you represent and warrant that you are at least 18 years old and that you have the capacity to enter into a binding agreement which creates legal obligations in accordance with the laws of your home nation.
If you are under the age of 18, please do not attempt to register with the Site or provide any personal information to us.
Concerns and Adverse Events
Following an appointment with one of our clinicians, you must seek further medical advice from us if you have any concerns about the information given to you by the Clinic, or if your condition changes.
You must seek immediate medical assistance if you suffer adverse or unexpected effects of any treatment, medicine or healthcare product recommended to you by one of our physicians.
We recommend retaining any patient information provided with the medicines prescribed by the clinic; this is to assist other health service providers should you need immediate medical assistance.
You acknowledge and accept that any information displayed on our website or published in any patient information, including about plant based medicine, is for general information purposes only and is not intended to amount to advice from a doctor.
Accessing Services
We offer consultation and care for patients who suffer from pre-existing conditions, where past or current prescribed licensed medicines have not been effective and/or have triggered intolerable side effects or any other clinical circumstance our specialists determine constitutes an unmet clinical need.
Although treatment with the Clinic will be initiated by clinicians who are part of a specialist register with the GMC, the Clinic is not a diagnostic service. Any prescription/s issued by the Clinic will be to support you in managing the symptoms of a condition or conditions already diagnosed by other services.
Any medication prescribed by us, should be used only as prescribed and is for your sole use. Our physicians will make an assessment to evaluate if plant based medicine treatment may alleviate your symptoms.
Our team of clinicians will consider your medical history, national guidelines, and your unique clinical needs. You understand and accept that there is no guarantee that any of our physicians will issue you with a prescription for plant based medicine. Issuing of prescriptions is at the sole discretion of our physicians.
The clinical multi-disciplinary team may provide plant based medicine treatment/s for a range of symptoms and conditions, however, may require more detailed information from your GP or a secondary care specialist before a final prescribing decision can be made. Appointments with the Clinic are subject to availability and are made available to you at our sole discretion.
Service Availability
We do not make any guarantee as to the availability of any single clinician at any time and advise booking to follow up appointments as far in advance as possible.
Identification, Health Records and Patient Questionnaires
The Clinic requires a full /accurate medical history and truthful information about your condition, you agree to:
- Provide health information such as GP records, hospital letters, discharge summaries etc upon request
- (Complete health update questionnaire upon request
- (Provide a copy of photographic ID upon request & have access to photographic ID during each consultation, so our team can compare a true likeness
- Provide consent to access relevant health information as required, promoting clinical safety
As part of the assessment process, you agree to complete any questionnaires supplied about your current symptoms and how these symptoms impact on your daily life. These may be accessed electronically or via a specific web-based application.
As part of evaluating your treatment with plant based medicines, the questionnaire/s maybe reissued to you for completion as part of monitoring and follow up activity.
Prescribing, Sharing of Personal Information and Payment
Continued prescribing is contingent on your engagement with the clinic as planned / as requested. While the clinic will publish a standard treatment pathway, there may be circumstances where your health needs require closer monitoring and/ or more frequent appointments, therefore exceeding the number of appointments issued as a guide.
For your safety, the Clinic will share information with your general practitioner (GP), the clinic will not provide our services to you should you withhold or withdraw your consent for our physicians to communicate with your GP.
If you choose not to provide us with the access to the health information we need or use your access to the clinical record we hold, to remove or edit the information within, we may not be able to be provide our services to you.
We will not be responsible for providing the services late, or not providing any part of our service if this is caused by a failure to provide or alteration to the information required. You understand and accept issuing of prescriptions is at the sole discretion of our physicians and subject to suitability, engagement with treatment (and as with all medications) where the benefit to each patient is believed to outweigh any risk.
In the event our clinicians cannot prescribe to you as a result of any omission, misrepresentation of your medical history or health status, the clinic will retain the entire consultation fee. Your medication will be dispended and dispatched from a licenced pharmacy in accordance with the prescription prepared for you.
The time taken to procure and dispense plant based medicines can vary. You understand and accept that private prescriptions are fulfilled at a charge unique to the fulfilling pharmacy; this is beyond the control of the Clinic or the prescribing physician’s control.
The fees for the consultation are those set out on our website on the date you make an appointment unless we have agreed another price in writing.
We will require payment in full to proceed to book your appointment. Appointments are exempt from VAT but where VAT is applicable to any of our services, our prices will include VAT at the applicable rate. Fees for mediation are paid directly to the pharmacy and not to the Clinic.
Our Right to Make Changes.
We may change our services, without prior notice to you, to reflect changes in relevant laws, regulatory requirements and/or for business reasons; for example, because a particular clinician or appointment time is not available. In addition, we may amend these terms without prior notice to you.
These terms and any updates to them will always be displayed on our website
Cancellations
You may cancel your appointment with the Clinic at any time prior to attending the appointment by notifying us in advance by email or telephone. Refunds will be given provided the appointment is cancelled not less than 48 hours before the date of the appointment.
We reserve the right to withhold some or all the appointment fee to cover our administrative costs if not cancelled with 48 hours notice. We may cancel your appointment, at our sole discretion and without any liability, if:
- You do not provide us with information we have requested, with the time scales stipulated • You do not make any payment to us when it is due
- You seriously (as determined by us) or repeatedly breach any of these terms.
- You breech the Clinic zero tolerance policy
Where the clinic cancels an appointment on these grounds, we reserve the right to withhold some, or all the appointment fee to cover our administrative costs.
All medications carry the risk of side effects, the presence of side effects is not grounds to return or claim a refund.
Where reactions are novel responses that are not expected from the known pharmacological actions of the drug, or last more than 7 days, you may be advised to book an appointment with one of the clinic prescribers, or another health care professional. This might incur additional fees.
Telemedicine and Associated Services Risks
Telemedicine is the delivery of health care services using interactive audio and video technology, where the patient and the health care professional are not in the same physical location.
During your telehealth consultation with us, details of your health history and personal health information may be discussed with you through the use of interactive video, audio, and other telecommunications technology.
By utilising the Services, you recognise the potential risks associated with telehealth services. These risks encompass, but are not confined to, the following:
- Insufficient information transmission, such as poor image resolution, which may impede appropriate medical or healthcare decision-making by the Provider.
- Possible delays in evaluation or treatment due to electronic equipment malfunctions.
- Potential adverse outcomes resulting from a lack of access to your medical records, including but not limited to drug interactions, allergic reactions, or other errors in judgment.
- Despite the incorporation of network and software security protocols aimed at safeguarding the privacy and security of health information within the electronic systems we utilise, there remains a possibility of protocol failure, leading to a breach of your health information privacy.
Other Telemedicine Considerations
You are expected to be appropriately dressed during consultations / video call or face time etc with our physicians/ team. Where the dress of patients or their supporters is not appropriate the call will be terminated, and no refund will be given.
Medication Attributes and Perceived ‘Quality’ Issues
We are a clinic and while we from time to time might prescribe plant based medical products, we do not offer refunds based on subjective assessments of prescribed medicines.
Please note that all products are imported by 3rd party distributors and dispensed by a 3rd party pharmacies.
Subjective, or qualitative reasons including morphology, terpenes or any other attributes associated with recreational, or illicit plant based medicines are not grounds for seeking compensation, or a refund.
Adverse Incidents
If you feel that your medicine might be adulterated, contaminated, or pose a risk to human health please contact us immediately.
You can also report suspected medicine issues that pose a risk to human health, or human life to the MHRA’s yellow card scheme: https://www.gov.uk/report-problem-medicine-medical-device
Feedback about our service
Please see the feedback section on the clinic web page
Disputes and Complaints
- Any disputes or complaints should be raised with us in writing as soon as possible after the consultation date.
- We will investigate all disputes and complaints within a reasonable time in line with our complaints policy which can be found on our website
Confidentiality and Data Protection
- We will take all reasonable steps to protect the confidentiality and privacy of the client’s information.
- We will comply with all applicable data protection laws and regulations.
- See also Privacy Policy
Abuse of Staff or Representatives
The clinic does not tolerate abuse and / or harassment of any kind, we will take all action deemed necessary to protect staff and third-party partners from such behaviours.
Safeguarding
The clinic may give advice about accessing/ referral to other services which you choose to accept or follow, however should a member of the team identify a safeguarding or safety issue, this may be escalated without your permission where the clinic believes it to be in your best interests.
This will be proportionate to the risk identified and agreed by a senior team member. This contract is between you and us. No other person shall have any rights to enforce any of its terms. If a court finds part of these terms are void or unenforceable, the rest will continue in force.
Indemnification
You agree to indemnify, defend, and hold harmless Lumir Clinic UK, its officers, directors, employees, agents, subsidiaries, affiliates, licensors, and suppliers, harmless from and against any claim, actions, demands, liabilities, and settlements, including without limitation reasonable legal and accounting fees (“Claims”), resulting from, or alleged to result from, your violation of these terms and conditions. In addition, you agree to indemnify, defend, and hold harmless your Treating Provider(s) from and against any third-party Claims resulting from your lack of adherence with the advice or recommendation(s) of such Treating Provider.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. These terms are governed by English law and the English courts shall have jurisdiction in respect of any disputes arising under these terms.
Other Important Terms
The clinic recognises, in line with the Equality Act 2010, the need to negotiate reasonable adjustments A reasonable adjustments which is linked to your disability and not requested in accordance with a specific personal preference.
Where a request results in a conflict of duty, i.e. the need to make reasonable adjustments versus the need to provide you with safe care and treatment (Health and Social care Act 2008 (regulated activities) Regulations 2014); the clinic may determine as a service, we cannot adequately or safely meet your needs.
We shall be entitled, without any liability, to delay, alter or cancel our services if we are prevented, hindered, or delayed in the provision of our services through circumstances outside our control.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you if this happens.
