Refunds Policy

 

You may cancel your appointment with the Clinic at any time prior to attending the appointment by notifying us in advance by email or telephone. Refunds will be given provided the appointment is cancelled not less than 48 hours before the date of the appointment.

We reserve the right to withhold some or all the appointment fee to cover our administrative costs if not cancelled with 48 hours notice. We may cancel your appointment, at our sole discretion and without any liability, if:

• You do not provide us with information we have requested, with the time scales stipulated

• You do not make any payment to us when it is due

• You seriously (as determined by us) or repeatedly breach any of these terms.

• You breech the Clinic zero tolerance policy

Where the clinic cancels an appointment on these grounds, we reserve the right to withhold some, or all the appointment fee to cover our administrative costs.